Our Help Centre is there to answer any questions you may have about Postcard Travel Insurance, from our online medical screening system to common FAQs. If you can’t find the answer to your question here, please feel free to contact us and we will be happy to help.

Sales Assistance

• FAQ’s – If you have a question about our Postcard Travel Insurance, you may be able to find the information on our FAQ’s page by typing your query in the search box.
• Contact Us – If you would like to speak to an adviser, you can find details for the relevant departments here.
• Policy Wordings – If you are looking for detailed information regarding your travel insurance cover, you will be able to find this here.
• Do I need to Declare a Medical Condition – If you are looking for more information regarding our medical screening process this can be found here.
• Complaints – If you would like more information on how to raise a complaint, please visit this page for details on how to contact us.

Claims Assistance

• How to make a claim? – If you would like to make a claim or speak to one of our claims advisors, please visit this page.
• Claims Forms – All of our claims forms can be viewed and downloaded here.
• Access to Medical Records – For more information regarding Access to Medical Records at claims stage, please visit this page.

Emergency Assistance

• What to do in a Medical Emergency – If you need emergency assistance during your trip, please visit this page for all the relevant information.