You can contact the medical assistance team in an emergency by calling +44 (0 )333 003 7388. You can also email them at firstname.lastname@example.org
When you call our medical assistance service in an emergency you need to have some basic information for them to hand:
When you contact EAF you’ll speak to a member of the operations team, they will ask the basics of your case, and allocate you a case number. If necessary, they’ll confirm that you’re insured and provide the hospital or clinic with appropriate billing instructions.
More information can be found in your policy wording.