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What to do in a Medical Emergency

What to do in a Medical Emergency

What to do in a Medical Emergency
  • Do not panic

24/7 Emergency Assistance

You can contact the medical assistance team in an emergency by calling +44 (0 )333 003 7388. You can also email them at assistance@tifgroup.co.uk

When you call our medical assistance service in an emergency you need to have some basic information for them to hand:

  • Your telephone number, so you can be contacted in case you are cut off.
  • The name and age of the patient and as much information about the medical situation as possible.
  • The name of the hospital, the ward, the treating doctor and the telephone numbers if you have them.
  • Tell them that you have a Postcard policy, policy number, the date you bought it and your booked travel dates.
  • The patient’s UK GP details, name, address and phone number (in case more information on current medical conditions and treatment is needed).

When you contact EAF you’ll speak to a member of the operations team, they will ask the basics of your case, and allocate you a case number. If necessary, they’ll confirm that you’re insured and provide the hospital or clinic with appropriate billing instructions.

More information can be found in your policy wording.

*Please note, our online prices automatically include a 15% discount. This code gives you an extra 5% off, making a total saving of 20% online against our call centre prices. This code cannot be used in conjunction with any other offer. This code does not apply to medical premiums or any optional extensions. Valid from 02/01/20 to 10/02/20.

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Postcard is a trading name of Travel Insurance Facilities Plc, which is authorised and regulated by the Financial Conduct Authority FRN306537. tifgroup is trading name of Travel Insurance Facilities Plc registered in England No. 3220410 ©. tifgroup ; all rights reserved. Registered Office: 1 Tower View, Kings Hill, West Malling, ME19 4UY.