Services

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"Cover to write home about"
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Contact Us

At Postcard we are passionate about providing the best customer service possible, however during peak times of the year our phone lines can become extremely busy. Please find a list below of the different contact methods. The alternatives below may answer your query quicker than calling our customer service centre.    

Customer Services

FAQs

If you have a question about Postcard travel insurance or our products, you may be able to find the answer in our frequently asked questions section.

Live Chat

If you would prefer not to load on the phones, why not try our live chat service and have your questions and queries answered by the helpful and efficient customer service team.

Contact Form
Contact Form

Complete our online form to send a message straight to our customer service team. We will be in touch to answer your query as soon as possible. Alternatively, if you would like to leave us some feedback, please fill in the form below.

 
Send
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Write To Us
Write To Us

Postcard Travel Insurance
tifgroup
1 Tower View
Kings Hill
West Malling
Kent
ME19 4UY

Phone
Phone

If you would prefer to speak to a member of the customer service team, please call 0203 829 6623 and hold the line to speak to an operator. we are open 8am-8pm Monday – Friday and 9am-5pm Saturday – Sunday.

We would like to apologise in advance for any inconvenience caused by our busy phone lines, but we will always endeavour to answer your call or query as quickly as we possibly can.

Claims

FAQs

If you have a question about Postcard travel insurance or our products, you may be able to find the answer in our frequently asked questions section.

Write To Us

Postcard Claims
1 Tower View
Kings Hill
West Malling
Kent
ME19 4UY

Write To Us
Phone

If you prefer you can telephone our Claims Line 0203 824 0727 8am – 8pm Monday to Friday, and 9am – 1pm Saturdays. Please listen carefully to the instructions so that your call can be directed to the correct team.

We would like to apologise in advance for any inconvenience caused by our busy phone lines, but we will always endeavour to answer your call or query as quickly as we possibly can.

 

Phone
Emergency Medical Assistance

FAQ's

If you have a question about Postcard travel insurance or our products, you may be able to find the answer in our frequently asked questions section.

Live Chat

If you would prefer not to load on the phones, why not try our live chat service and have your questions and queries answered by the helpful and efficient customer service team.

Phone

Call +44 (0) 203 824 0708 so you can contact our 24 hour emergency assistance service in the event that you need help or advice.

Make sure you contact our 24 hour emergency assistance service within 48 hours of admission to a hospital or clinic.

Phone

FAQs

If you have a question about Postcard travel insurance or our products, you may be able to find the answer in our frequently asked questions section.

Live Chat

If you would prefer not to load on the phones, why not try our live chat service and have your questions and queries answered by the helpful and efficient customer service team.

Contact Form
Contact Form

Complete our online form to send a message straight to our customer service team. We will be in touch to answer your query as soon as possible. Alternatively, if you would like to leave us some feedback, please fill in the form below.

 
Send
test

Write To Us
Write To Us

Postcard Travel Insurance
tifgroup
1 Tower View
Kings Hill
West Malling
Kent
ME19 4UY

Phone
Phone

If you would prefer to speak to a member of the customer service team, please call 0203 829 6623 and hold the line to speak to an operator. we are open 8am-8pm Monday – Friday and 9am-5pm Saturday – Sunday.

We would like to apologise in advance for any inconvenience caused by our busy phone lines, but we will always endeavour to answer your call or query as quickly as we possibly can.

FAQs

If you have a question about Postcard travel insurance or our products, you may be able to find the answer in our frequently asked questions section.

Write To Us

Postcard Claims
1 Tower View
Kings Hill
West Malling
Kent
ME19 4UY

Write To Us
Phone

If you prefer you can telephone our Claims Line 0203 824 0727 8am – 8pm Monday to Friday, and 9am – 1pm Saturdays. Please listen carefully to the instructions so that your call can be directed to the correct team.

We would like to apologise in advance for any inconvenience caused by our busy phone lines, but we will always endeavour to answer your call or query as quickly as we possibly can.

 

Phone

FAQ's

If you have a question about Postcard travel insurance or our products, you may be able to find the answer in our frequently asked questions section.

Live Chat

If you would prefer not to load on the phones, why not try our live chat service and have your questions and queries answered by the helpful and efficient customer service team.

Phone

Call +44 (0) 203 824 0708 so you can contact our 24 hour emergency assistance service in the event that you need help or advice.

Make sure you contact our 24 hour emergency assistance service within 48 hours of admission to a hospital or clinic.

Phone
*15% online discount is applied to all online purchases compared to our Customer Service Centre pricing.
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Postcard is a trading name of Travel Insurance Facilities Plc, which is authorised and regulated by the Financial Conduct Authority FRN306537. tifgroup is trading name of Travel Insurance Facilities Plc registered in England No. 3220410 ©. tifgroup ; all rights reserved. Registered Office: 1 Tower View, Kings Hill, West Malling, ME19 4UY.