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"Cover to write home about"

How to make a claim?

Please check your schedule of insurance and your policy wording to make sure they include cover for what you are claiming.

To start your claim, we will need fully completed claim forms; details of how to send below.  You can download the relevant forms by visiting our Claims Forms page.

Top Claims Tips & Form Guidelines

Now that you have your form, there are some simple things that you can do to make it easier for the claims department to process your claim:

  • On the front of the form you will be provided with a checklist of things that the claims team need to be able to process your claim. Please ensure you provide everything on the checklist wherever possible – if you cannot provide an item on the list, please enclose a note to explain why.
  • When filling out the claim form please write clearly and legibly – we recommend using block capitals and a black pen.
  • Provide as much information regarding the circumstances of your claim as possible – if there is not enough room on the form, use a separate sheet of paper and attach.
  • We strongly suggest that you send your claims information recorded delivery, and keep a copy of any documents that you send.
  • If you are making a claim for cancellation please obtain a claim form before you ask your doctor for a medical certificate.
  • Master policy number is found on the front page of your policy wordings.

How to contact us

If you need to seek medical treatment abroad, please visit this page for more information.

For Gadget & Mobile phone claims – call +44 (0) 0203 829 6678 to speak to the Taurus claims team. Alternatively you can also contact them online by clicking here or via email:

For End Supplier claims please call +44 (0) 345 266 1872 to speak to the IPP claims team. Alternatively you can email

For all other claims, please contact our claims department on +44 (0)333 999 2698 or via The claims team are open 9am to 6pm Monday to Friday.

You may submit your claim form and evidence by emailing  but you should not destroy any original documents in case we/you need them.

If you would rather send the documents by post (we recommend sending recorded delivery to ensure a safe and delay-free arrival) please send them to:

Postcard Claims
1 Tower View
Kings Hill,
West Malling,
ME19 4UY

For all claims forms and some more info, click here

Getting in touch

Our claims department strives to provide the following level of service.

  • Turnaround Time – Once our claims team have sent an email confirming ALL documentation has been received (including all documents completed correctly) we promise to fully assess your claim within 5 – 10 working days.
  • Phone Calls – Wherever possible, call backs will be returned within 48 hours.
  • Letter of Response – incoming correspondence will be responded to within 5 working days acknowledgement of receipt.

Terms & Conditions

Once our Claims team have sent an email confirming ALL documentation has been received (including all documents completed correctly) we promise to fully assess your claim within 5-10 days  (excluding weekends).

The 5 – 10 working day period does not apply;

In the event of a Force Majeure or end supplier failure.

Please note our claims department are open from 8am to 8pm, Monday to Friday. The 5- 10 working days hours amounts to working days only (Monday to Friday). We do not have claims assessors in on the weekend, and therefore, weekend days will not be included in the 5 -10 day period.

For all other sections of the policy, please refer to the information below:

To make a claim, you will need to download and print off a claim form. Once completed, send back to the address listed on the front page and upon receiving, the claims team will begin the assessment process.


Postcard is a trading name of Travel Insurance Facilities Plc, which is authorised and regulated by the Financial Conduct Authority FRN306537. tifgroup is trading name of Travel Insurance Facilities Plc registered in England No. 3220410 ©. tifgroup ; all rights reserved. Registered Office: 1 Tower View, Kings Hill, West Malling, ME19 4UY. All policies offered are on a non-advised basis