Please check your schedule of insurance and your policy wording to make sure they include cover for what you are claiming.
To start your claim, we will need fully completed claim forms; details of how to send below. You can download the relevant forms by visiting our Claims Forms page.
Now that you have your form, there are some simple things that you can do to make it easier for the claims department to process your claim:
If you need to seek medical treatment abroad, please visit this page for more information.
For End Supplier claims please call +44 (0) 345 266 1872 to speak to the IPP claims team. Alternatively you can email email@example.com.
For all other claims, please contact our claims department on +44 (0)333 999 2698 or via firstname.lastname@example.org. The claims team are open 9am to 6pm Monday to Friday.
You may submit your claim form and evidence by emailing email@example.com but you should not destroy any original documents in case we/you need them.
If you would rather send the documents by post (we recommend sending recorded delivery to ensure a safe and delay-free arrival) please send them to:
1 Tower View
For all claims forms and some more info, click here
Our claims department strives to provide the following level of service.
Once our Claims team have sent an email confirming ALL documentation has been received (including all documents completed correctly) we promise to fully assess your claim within 5-10 days (excluding weekends).
The 5 – 10 working day period does not apply;
In the event of a Force Majeure or end supplier failure.
Please note our claims department are open from 8am to 8pm, Monday to Friday. The 5- 10 working days hours amounts to working days only (Monday to Friday). We do not have claims assessors in on the weekend, and therefore, weekend days will not be included in the 5 -10 day period.
To make a claim, you will need to download and print off a claim form. Once completed, send back to the address listed on the front page and upon receiving, the claims team will begin the assessment process.