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Claims Forms

Claims Guidelines Please follow the guidelines below to make it easier for our Claims team to process your claim quickly:

  • Please write clearly and legibly – we recommend using block capitals and a black pen.
  • Provide as much information regarding the circumstances of your claim as possible – if there is not enough room on the claims form use a separate sheet of paper;
  • If you are making a cancellation claim please obtain a claim form before you ask your doctor for a medical certificate;
  • For personal possession claims or any claim with receipted items (taxi, pharmacy, receipts etc.) you will need to send the originals in to us prior to settlement. We may refuse to reimburse you for any expenses for which you cannot provide receipts or bills, along with evidence of ownership and/or proof of purchase.
  • You should also report the theft or accidental loss of any mobile phone within 24 hours of discovery to your Airtime Provider and blacklist your handset.
Downloading a Claims Form

To start the Claims process, please download the appropriate forms below.

CancellationCancellation

Inform your tour operator/travel agent/flight company immediately of your necessity to cancel and request a cancellation invoice. Please provide any other information as detailed on the front of the claims form. Ensure that the medical certificate in the cancellation claim form is filled by the General Practitioner of the persons whose injury, illness or death has caused the cancellation.

If you are cancelling your trip due to a Force Majeure event, please download the Cancellation form below.

Download Cancellation Claims Form

Download Cancellation Checklist 

CurtailmentCurtailment

If you need to cut short your trip due to a medical necessity you must ring to confirm this with our 24-hour emergency assistance service +44 (0) 203 824 0708. Curtailment claims will not otherwise be covered. Ensure that the medical certificate in the curtailment claim form is filled by the General Practitioner (GP) of the persons whose injury, illness or death has caused the cancellation. You should keep any receipts or accounts given to you and send them in to the claims office.

 

Download Curtailment Claims Form

Download Curtailment Checklist

Travel DelayTravel Delay

If you were delayed, you will need to obtain written confirmation from your airline, railway company, shipping line or their handling agents that show the scheduled departure time, the actual departure time and reason for the delay of your flight, international train or sailing. If you are claiming for missed departure you will need to obtain independent confirmation of the circumstances.

 

Download Travel Delay Claims Form

Download Travel Delay Checklist 

Missed DepartureMissed Departure

If you missed your departure from the UK, you will need to complete the claims form below. You will need to check your policy wording to make sure you are covered.

Download Missed Departure Claims Form

Download Missed Departure Checklist

Personal PossessionsPersonal Possessions

You should report to the police as soon as possible, within 24-hours of discovery, and obtain a written report and reference number from them. You should also report the loss to your tour operator’s representative or hotel/apartment manager wherever appropriate. Provide proof of purchase and/or evidence of ownership for your valuables and proof of travel to support any claim, and any other receipts or documents that it is reasonable for us to request.

If you cannot provide evidence of ownership or proof of travel, your claim will not be valid. We will only accept original purchase receipts for any items lost/stolen; these will not be returned to you following settlement of your claim.

 

Download Personal Possessions Claims Form

Download Personal Possessions Checklist 

Medical ExpensesMedical Expenses

For medical emergencies please call our 24-hour emergency assistance service that are available 24 hours a day, 7 days a week from anywhere in the world +44 (0) 203 824 0708.

For non-emergency cases, visits to doctors, hospital outpatients, or pharmacies you must keep and provide us with all (original) receipts accounts and medical certificates.

For cases where our 24-hour emergency assistance service were informed please provide (in addition to the above) your case number or name of the person you spoke to and, if travelling within Europe, a photocopy or scanned image of your EHIC card.

 

Download Medical Expenses Form

Download Medical Expenses Checklist 

GadgetGadget

If your gadget is damaged you must provide this gadget for inspection/repair. You should inform the police within 48-hours of discovery of any incident relating to the theft, accidental loss or malicious damage, and obtain a written incident crime report in support of a theft claim or a written loss property report in support of an accidental loss claim.

Report the theft or accidental loss of any mobile phone within 24-hours of discovery to your Airtime Provider and blacklist your handset. Provide us with details of the claim and any other contract, guarantee, warranty or insurance that may apply to the loss including but not limited to household insurance. Where appropriate a rateable proportion of the claim may be recovered direct from these insurers. Provide proof of purchase and/or evidence of ownership for your gadgets and proof of travel to support any claim, and any other receipts or documents that it is reasonable for us to request. If you cannot provide evidence of ownership or proof of travel your claim will not be valid.

If you need to claim for lost, stolen or damaged gadgets such as tablets, photographic equipment and mobile phones, please call +44 (0) 203 824 0727 and press 1. You will then be given two options.

  • If you purchased your policy before the 1st January 2018 please press 1 to speak to the Supercover claims team.
  • If you purchased your policy after the 1st January 2018 please press to speak to the Bastion claims team.
Financial FailureFinancial Failure

If you need to make a claim for financial failure (of your airline, tour operator or travel agent etc.)  please call +44 (0) 203 824 0727 and press 2 to speak to the MGA claims team.

NOTE: At Postcard, we offer financial failure cover as standard on all of our policies. To ensure we are offering the best cover possible, we have teamed up with the specialist financial failure insurer MGA to provide this part of our policies.

Access to Medical RecordsAccess to Medical Records

As part of your claim, we may need you to complete our access to medical records form, this will grant us to authorisation to access your records. Simply ask your UK General Practitioner (GP) to fill in this section and attach it to your claim from alongside any other supporting documentation.

 

Download Access to Medical Records Form

Airtime Providers' Numbers

You should also report the theft or accidental loss of any mobile phone within 24 hours of discovery to your Airtime Provider and blacklist your handset.

Airtime Providers’ numbers
3 + 44 (0) 778 233 3333 BT Mobile + 44 (0) 800 032 2111
O2 + 44 (0) 344 809 0202 Orange + 44 (0) 797 310 0150
T-Mobile + 44 (0) 845 412 5000 Virgin + 44 (0) 795 396 7967
Vodafone + 44 (0) 783 619 1191 EE + 44 (0) 795 396 6250

Claim Forms
Downloading a Claims Form

To start the Claims process, please download the appropriate forms below.

CancellationCancellation

Inform your tour operator/travel agent/flight company immediately of your necessity to cancel and request a cancellation invoice. Please provide any other information as detailed on the front of the claims form. Ensure that the medical certificate in the cancellation claim form is filled by the General Practitioner of the persons whose injury, illness or death has caused the cancellation.

If you are cancelling your trip due to a Force Majeure event, please download the Cancellation form below.

Download Cancellation Claims Form

Download Cancellation Checklist 

CurtailmentCurtailment

If you need to cut short your trip due to a medical necessity you must ring to confirm this with our 24-hour emergency assistance service +44 (0) 203 824 0708. Curtailment claims will not otherwise be covered. Ensure that the medical certificate in the curtailment claim form is filled by the General Practitioner (GP) of the persons whose injury, illness or death has caused the cancellation. You should keep any receipts or accounts given to you and send them in to the claims office.

 

Download Curtailment Claims Form

Download Curtailment Checklist

Travel DelayTravel Delay

If you were delayed, you will need to obtain written confirmation from your airline, railway company, shipping line or their handling agents that show the scheduled departure time, the actual departure time and reason for the delay of your flight, international train or sailing. If you are claiming for missed departure you will need to obtain independent confirmation of the circumstances.

 

Download Travel Delay Claims Form

Download Travel Delay Checklist 

Missed DepartureMissed Departure

If you missed your departure from the UK, you will need to complete the claims form below. You will need to check your policy wording to make sure you are covered.

Download Missed Departure Claims Form

Download Missed Departure Checklist

Personal PossessionsPersonal Possessions

You should report to the police as soon as possible, within 24-hours of discovery, and obtain a written report and reference number from them. You should also report the loss to your tour operator’s representative or hotel/apartment manager wherever appropriate. Provide proof of purchase and/or evidence of ownership for your valuables and proof of travel to support any claim, and any other receipts or documents that it is reasonable for us to request.

If you cannot provide evidence of ownership or proof of travel, your claim will not be valid. We will only accept original purchase receipts for any items lost/stolen; these will not be returned to you following settlement of your claim.

 

Download Personal Possessions Claims Form

Download Personal Possessions Checklist 

Medical ExpensesMedical Expenses

For medical emergencies please call our 24-hour emergency assistance service that are available 24 hours a day, 7 days a week from anywhere in the world +44 (0) 203 824 0708.

For non-emergency cases, visits to doctors, hospital outpatients, or pharmacies you must keep and provide us with all (original) receipts accounts and medical certificates.

For cases where our 24-hour emergency assistance service were informed please provide (in addition to the above) your case number or name of the person you spoke to and, if travelling within Europe, a photocopy or scanned image of your EHIC card.

 

Download Medical Expenses Form

Download Medical Expenses Checklist 

GadgetGadget

If your gadget is damaged you must provide this gadget for inspection/repair. You should inform the police within 48-hours of discovery of any incident relating to the theft, accidental loss or malicious damage, and obtain a written incident crime report in support of a theft claim or a written loss property report in support of an accidental loss claim.

Report the theft or accidental loss of any mobile phone within 24-hours of discovery to your Airtime Provider and blacklist your handset. Provide us with details of the claim and any other contract, guarantee, warranty or insurance that may apply to the loss including but not limited to household insurance. Where appropriate a rateable proportion of the claim may be recovered direct from these insurers. Provide proof of purchase and/or evidence of ownership for your gadgets and proof of travel to support any claim, and any other receipts or documents that it is reasonable for us to request. If you cannot provide evidence of ownership or proof of travel your claim will not be valid.

If you need to claim for lost, stolen or damaged gadgets such as tablets, photographic equipment and mobile phones, please call +44 (0) 203 824 0727 and press 1. You will then be given two options.

  • If you purchased your policy before the 1st January 2018 please press 1 to speak to the Supercover claims team.
  • If you purchased your policy after the 1st January 2018 please press to speak to the Bastion claims team.
Financial FailureFinancial Failure

If you need to make a claim for financial failure (of your airline, tour operator or travel agent etc.)  please call +44 (0) 203 824 0727 and press 2 to speak to the MGA claims team.

NOTE: At Postcard, we offer financial failure cover as standard on all of our policies. To ensure we are offering the best cover possible, we have teamed up with the specialist financial failure insurer MGA to provide this part of our policies.

Access to Medical RecordsAccess to Medical Records

As part of your claim, we may need you to complete our access to medical records form, this will grant us to authorisation to access your records. Simply ask your UK General Practitioner (GP) to fill in this section and attach it to your claim from alongside any other supporting documentation.

 

Download Access to Medical Records Form

Airtime Providers' numbers
Airtime Providers' Numbers

You should also report the theft or accidental loss of any mobile phone within 24 hours of discovery to your Airtime Provider and blacklist your handset.

Airtime Providers’ numbers
3 + 44 (0) 778 233 3333 BT Mobile + 44 (0) 800 032 2111
O2 + 44 (0) 344 809 0202 Orange + 44 (0) 797 310 0150
T-Mobile + 44 (0) 845 412 5000 Virgin + 44 (0) 795 396 7967
Vodafone + 44 (0) 783 619 1191 EE + 44 (0) 795 396 6250

*15% online discount is applied to all online purchases compared to our Customer Service Centre pricing.
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Postcard is a trading name of Travel Insurance Facilities Plc, which is authorised and regulated by the Financial Conduct Authority FRN306537. tifgroup is trading name of Travel Insurance Facilities Plc registered in England No. 3220410 ©. tifgroup ; all rights reserved. Registered Office: 1 Tower View, Kings Hill, West Malling, ME19 4UY.