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"Cover to write home about"
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Need Help

If you have a general question, need some advice or would like clarification on any aspect of Postcard Travel Insurance and our products, just let us know – we’re here to help.

  • Have you got a question about Postcard – We’ve put together a list of the questions our customers ask most frequently, so you may be able to find the answer to your question here
  • Contact Us – If you can’t find the answer to your question in our  question box on our FAQ page or you want to change your details, there are a number of way you can contact us, please visit our contact us page
  • Policy Wordings – If you want to check your cover please visit our policy wording page
  • Medical Conditions – If you want to see if you need to tell us about your medical condition, please visit our medical screening page
The Postcard Customer Promise
We promise you a better insurance experience
We like to go the extra mile
We like to go the extra mile
Cancellation Cover for anything beyond your control
Cancellation Cover for anything beyond your control
We promise to put you first and at the heart of everything we do
We promise to put you first and at the heart of everything we do
We'll just make things simple for you
We'll just make things simple for you
Buying with Postcard
15% Online Discount
15% Online Discount
14 Day Cooling Off Period
14 Day Cooling Off Period
Cover for Medical Conditions
Cover for Medical Conditions
24/7 Emergency Medical Assistance
24/7 Emergency Medical Assistance
UK Based Customer Service
UK Based Customer Service
Postcard Customer Promise
  • Our policies are open and fair
  • Our policies will be easy to understand
  • If you have to make a claim, we aim to delight rather than disappoint
  • We will continue to listen to our customers and improve our Postcard Promise
  • All Claims settled within 48 (working) hours
Find Out More
Find Out More
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"Quality Products and
Service at Affordable Prices"
Postcard Customer Promise

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Postcard is a trading name of Travel Insurance Facilities Plc, which is authorised and regulated by the Financial Conduct Authority FRN306537. tifgroup is trading name of Travel Insurance Facilities Plc registered in England No. 3220410 ©. tifgroup ; all rights reserved. Registered Office: 1 Tower View, Kings Hill, West Malling, ME19 4UY. All policies offered are on a non-advised basis